Privacy Policy

Last updated: June 2025

At Echidna Counselling, your privacy is very important to us.

This privacy policy outlines how we collect, use, and protect your personal information when you visit our website.

1. Who we are

Echidna Counselling is a UK-based counselling service. For the purposes of data protection law, we are the data controller.

Contact details:

Email: echidnacounselling@gmail.com

Phone: 07308 887291

2. Information we collect through the website

When you visit our website, we may collect the following information:

Personal data you provide: If you contact us via a web form, email, or direct message, we may collect your name, email address, phone number, and any other information you choose to include.
Technical data: Our website may collect anonymised data about your device, browser type, IP address, pages visited, time spent on site, and referring website, using cookies or third-party analytics services such as Google Analytics.
Cookies: Our site uses cookies to ensure functionality and improve your experience. You can manage cookie preferences through your browser settings.

3. How we use your information

We use your information only for the following purposes:

To respond to your enquiries
To improve the website and user experience
To maintain the security of our site
To comply with any legal obligations

We do not use your personal information for marketing purposes or share it with third parties for advertising.

4. Third-party services

We may use trusted third-party services that help us operate our website. These may include:

Website host: Wix.com
Analytics providers: e.g. Google Analytics
Email contact tools

These services may process data such as cookies and usage information. We ensure all third-party providers we use are GDPR-compliant. For more on how these services use your data, please refer to their individual privacy policies (e.g. Google Privacy & Terms).

5. Your rights

You have the right to:

Access any personal information we hold about you
Correct inaccuracies
Request erasure of your data
Object to or restrict certain uses of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact echidnacounselling@gmail.com.

You can also lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled: https://ico.org.uk/make-a-complaint

6. Data retention

We retain your data only for as long as necessary to fulfil the purposes outlined above or as required by law. Enquiry form submissions not leading to therapy are deleted within 90 days. Please refer to our full Privacy Notice for clients for details on how therapy-related data is managed.

7. Children's privacy

Our website is not intended for or directed at individuals under 18. We do not knowingly collect personal information from minors.

8. Updates to this policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, or legal obligations. The updated version will be posted on this page with the revised date.

Questions?

If you have any concerns or would like more information, please email us at echidnacounselling@gmail.com.